Cascadia Motors

Opinions

• Ravul Chawla

  Jun, 19 2018
  ★ ☆ ☆ ☆ ☆
  Total disaster!! New resident from California living in Camas, WA. Decided to take my Acura to them because they answered "YES" when I asked whether they were capable of performing both services (Transmission Flush & Spark Plug replacement) my car was due for and they had inventory of all the parts (OEM by Acura). Very next day after they serviced my vehicle, my car wouldn't start so I thought maybe my battery needed a jump, but turned out that wasn't the case as I was stalling at every parking lot I turned my car off in and had to turn my key in over and over for several minutes at a time just to make it start. I called these guys several times to report the issue and there was no answer because it was after business hours. I called the next day and they said they'd take a look at it to see what was wrong because there was no such problem prior to the service. They checked into it and stated the starter needed to be replaced which they made no contact with during the service. I questioned how the timing of this issue being so "ironic" as the very day after I brought back the vehicle and there only answer to that was "bad timing". They even insisted that if it's not the starter please have the dealer call us to tell them they are wrong. Now, I wasn't questioning whether it was or wasn't the starter but simply the timing of the issue to so ""coincidentally"" rise the VERY day after. Has to make you wonder, right? Especially if the two components (Spark Plug & Starter) are completely independent of one another. As a new customer, I immediately became suspicious and told them it was difficult to believe anything and they can't blame me for it if they were in my shoes. Now, I also can't prove whether they were honest or not or what they did right or wrong because it's not like I can inspect/audit the mechanic's work as he's executing on his job. However, it did leave me with a lot of doubt and trust will be impossible to establish here going forward. By driving 25 miles from my, I had originally expressed a lot of confidence in them because my goal was to ultimately move away from dealerships and save on future maintenance costs as my car had over 130K miles. Unfortunately, IT DIDN'T QUITE END THERE. A few days later, I had the Acura dealership inspect the vehicle in which they noticed that the started indeed was defective, but ALSO, that the transmission oil was dirty. I immediately called these guys to understand why and they carefully claimed that they performed what they call a "drain and plug because that's what "I" wanted them to do." I wanted to shout so hard as I vehemently rejected those comments because they were flat out false! Instead, I politely ended the call with them and will just leave you future readers with one thought:
  If you are searching for a brand new mechanic DO NOT RISK YOUR vehicle here. They will trick you.
• Jeffrey Gordon

  Jan, 24 2018
  ★ ★ ★ ★ ★
  As a Washington business owner I understand what a pain it can be to deal with our sales tax. It's an even bigger problem for Oregon companies. Weston went to great lengths to clarify what he has to do when a Washington resident buys a vehicle from him and its kind of complicated. It's Washington's fault not Cascadia motors. Anyway Weston totally took care of it and I have to say the Mercedes CLS550 we bought from him has been a phenomenal car. He was honest and straightforward from day one and we love this car. I will buy future vehicles from him and encourage others to do the same.

Photos of Cascadia Motors

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